Refund policy

Return Policy

Last Updated: June 2026

At Momentum Club, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.

Return Period

You may request a return within 14 calendar days from the date your order is delivered.

Unfortunately, returns requested after 14 days from delivery cannot be accepted.

Eligibility for Returns

To qualify for a return, the item must:

Be unused and unworn.
Be in the same condition in which it was received.
Include the original packaging.
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We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at momentumfullcircle@gmail.com. Please note that returns will need to be sent to the following address: 58 17 DE VESTE 8231 JP

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at momentumfullcircle@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at momentumfullcircle@gmail.com.

ns of damage caused by misuse.

Momentum Club reserves the right to refuse returns that do not meet these requirements.

Non-Returnable Items

The following items cannot be returned:

Gift cards
Downloadable digital products
Personal care and hygiene products
Perishable goods
Customized or personalized items
Any item marked as non-returnable

Return Shipping Costs

Customers are responsible for the cost of returning items.

Original shipping fees are non-refundable.

We recommend using a tracked shipping service, as Momentum Club is not responsible for lost return packages.

Return Address

Momentum Club
Klip 76
8224 CE Lelystad
Netherlands

Refunds

Once your return is received and inspected, we will notify you by email regarding the approval or rejection of your refund.

If approved, your refund will be issued to the original payment method used for the purchase.

Please allow several business days for your bank or payment provider to process the refund.

Exchanges

We only replace items if they are defective, damaged, or if the wrong product was received.

To request an exchange, please contact us at:

📧 momentumfullcircle@gmail.com

Damaged or Incorrect Items

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery and include:

Your order number.
Photos of the item.
Photos of the packaging.

We will review the issue and provide an appropriate solution.

Order Changes and Cancellations

Orders may be modified or canceled within 12 hours of purchase.

After this period, orders may already be processed and prepared for shipment, and changes may no longer be possible.

For assistance, please contact:

📧 momentumfullcircle@gmail.com

Contact Information

Momentum Club
📧 momentumfullcircle@gmail.com
📍 Klip 76, 8224 CE Lelystad, Netherlands

By placing an order with Momentum Club, you acknowledge and agree to this Return Policy